Return and Refund Policy

1. Nature of Services
Salafon offers informational guidance regarding air conditioning installations. No physical goods or direct service bookings are conducted through the website.

2. No Direct Transactions
Since the site does not sell or deliver products or services online, there are no charges, payments, or purchases initiated by the user.

3. Refund Context
In the event of miscommunication or need for clarification, users may contact us to discuss the submitted request. No financial interactions are initiated via the website.

4. Evaluation of Requests
If a request for clarification or amendment is received, it is reviewed manually. All communication remains within the context of the original message and is not transactional.

5. Timeline and Scope
Requests are reviewed within a reasonable timeframe. No automation or automatic approval is in place. Resolution depends on the nature of the request.

6. Scope Limitations
As no monetary exchange occurs via the website, this policy outlines only informational handling procedures. It does not replace a commercial return policy.

7. Communication Protocol
All communications are handled neutrally and without confirmation of obligation. The tone and method of response are aligned with the informational character of the site.